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SPG, Ritz Carlton, Marriott combine account nightmare: We are unable to process your request at this time due to an unprocessable condition. Please try again later.

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The much anticipated loyal merger between Ritz Carlton, SPG, and Marriott is finally upon us.

It appears that the August 18th launch date was a bit too optimistic.
In the past four days I have been trying to combine my SPG & Marriott account together.

Log:
August 18th & 19th – Couldn’t log into account at all.
August 20th – Was able to log into both Marriott & SPG account. However both accounts only show Marriott details.
August 21st – An option to combine finally appears. However all log in attempts fail using the combine account tool.
August 22nd – After a full day of tinkering finally got accounts to merge.

I was consistently receiving the dreaded error “We are unable to process your request at this time due to an unprocessable condition. Please try again later.
After combing internet forums it appears that tons of people are also experiencing this issue.
There was one big piece of information that was not communicated.
You have been assigned a NEW SPG account number.
You will never successfully run the combine account tool using your old account number.
Your old SPG account number which consisted of 11-digits is no longer valid.
You must first obtain your new account number which consist of 9-digits.

To get your new spg number you must first log in to the spg site.
Although it is now almost identical in appearance to the Marriott website, and hosted on marriott.com the site remains different.

Use your old 11-digit SPG number to login using this URL: https://www.marriott.com/sign-in.mi?program=spg

new spg 9 digit account number

Once you obtain the new account number you can now proceed to the Marriott home page here: https://www.marriott.com/default.mi

You can use your existing marriott account number as it has not changed.

Try the combine account tool again and this time use your new SPG account number.

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